Yesterday after the neurology appointment I asked to have a detailed breakdown of all of the expenses sent to me. I asked once while paying the bill at the clinic and the girl at the cash said someone would call me later that day. Someone did call and leave me a message but they didn't even mention cost. All they said was that it would be fine if I brought Oreo the night before, which was one of my questions. So I called the clinic back and asked again that a detailed estimate be sent to me by email and that the doctor please call me back because I have questions. The receptionist said sure and if no one had answered me by 1 pm today to call them back. No one answered me again today so I called back at 1:30 and asked again. They said that something would be sent to me and someone would call back. It's now 7 pm and I've still not gotten any information whatsoever. To be honest, it doesn't make me feel very good. If a client is going to spend upwards of $3000 on a digital imaging exam for their pet, they're questions need to be answered. I am really not feeling very good about this situation and I am starting to have doubts about bringing Oreo back for the exam. I am already nervous enough about leaving him overnight and the fact that no one is answering me leaves me very frustrated and uncomfortable. I really don't know what to do and I am wondering if I should look elsewhere for a second opinion.
There are not many veterinary neurologists in my area and I've already checked prices at each one. They're relatively the same or more expensive so no matter where we go, we'll dish out the same amount of cash. I am just wondering if someone else would be more attentive to our needs. This is my baby and I don't feel right leaving Oreo with people I don't know unless I have every single solitary question answered. I don't feel it's right that no one has called me back or provided a complete estimate as of yet. I understand vets are busy, but providing a client with an estimate can easily be done by a secretary and should be done when it's asked for or even right there on site.
I don't know if I am over thinking things because I am tired but I just don't feel good about it. I'd love to know your thoughts in the comments. Thanks so much for any insight!
Tina Modugno is a children’s illustrator from Canada. Tina loves all animals, kids books and cartoons! She currently resides in Quebec with her husband and four cats!